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Product news, support tips and what we are building next.
How to Choose Customer Support Software for a Growing SaaS Team
A practical framework for choosing customer support software that helps a growing SaaS team manage conversations, publish self-service help, and turn recurring issues into product feedback.
How to Add a Website Feedback Widget Without Disrupting the User Experience
Learn where to place a website feedback widget, when to trigger it, and how to collect useful customer input without adding friction to key journeys.
How to Reduce Customer Support Tickets With Self-Service Support
A practical workflow for SaaS teams that want to prevent repeat support tickets with helpful articles, timely live chat, and feedback-driven improvements.
Live Chat vs Help Desk: Which Support Model Does Your Team Need?
Live chat handles urgent, in-the-moment questions. Help desks manage trackable work. Learn how knowledge bases, shared inboxes, and Cajobo fit into a practical support model.
How to Collect Customer Feedback After a Support Conversation
A practical workflow for collecting useful feedback after live chat and email support, from choosing the trigger to assigning follow-up work.
How to Set Up a Customer Feedback Board That Helps Prioritize Product Requests
A practical workflow for collecting feature requests, organizing customer input, setting priorities, and publishing clear product updates through a customer feedback board.
Live Chat for Small Business: Setting Hours, Staffing, and Response Standards
A practical framework for small businesses to set live chat hours, assign coverage, and give customers consistent, useful replies.
Product Changelog Software: How to Write Updates Customers Will Read
A practical workflow for organizing release notes, choosing useful update categories, and delivering product changes without adding to customer noise.
How to Use a Customer Support Inbox for Live Chat and Email
A practical workflow for centralizing live chat and email in one customer support inbox, with ownership rules, priorities, and response standards for small teams.