Terms of Service

Welcome to Cajobo. These terms govern your use of the Cajobo platform - the support inbox, chat widget, feedback boards, roadmap, changelog and related features - and of cajobo.com. By creating an account or using the service, you agree to them.

Plain-questions version: email hi@cajobo.com.

1. Accounts and workspaces

You need an account to use the platform. Keep your credentials safe; you are responsible for what happens under your login. A workspace is your team's home inside Cajobo: the workspace owner and admins control who joins. You may be a member of multiple workspaces, and your data in each one belongs to that workspace.

2. Your content

Everything you and your visitors create in Cajobo - conversations, notes, board posts, roadmap items, changelog entries - is yours. You grant us the limited right to store, process and display it as needed to run the service for you. We will never publish your content publicly unless you explicitly make it public (for example, a public board or changelog) or you ask us to.

3. Acceptable use

Don't use Cajobo to:

• harass, threaten or spam anyone, including via the chat widget;
• upload malware or try to break into the platform or other users' workspaces;
• process data you are not allowed to process, or that Cajobo has not agreed to support;
• resell, sublicense or white-label the service beyond what your plan explicitly allows;
• impersonate Cajobo or claim our infrastructure as your own product.

We can suspend workspaces that break these rules - with notice where possible, immediately where abuse is ongoing.

4. Plans, billing and changes

Paid plans bill in advance on a subscription basis. Fees, plan limits (such as seats and white-labeling) and what happens when you exceed them are shown on the pricing page and inside the app. Plan limits are enforced in the product itself, so what you see is what applies. You can upgrade, downgrade or cancel at any time; cancellations take effect at the end of the current billing period and we do not refund partial periods unless the law requires it. If we change prices, we will give you at least 30 days' notice by email before the change hits your next invoice.

5. Service levels

We work hard to keep Cajobo available and fast, but the service is provided "as is" - we do not promise it will be uninterrupted or error-free. Planned maintenance is announced in advance where possible. If something breaks, tell us at hi@cajobo.com and we will fix it.

6. AI features

Cajobo includes AI-powered features such as a support agent that answers from your own content. AI answers can be wrong; you remain responsible for what is ultimately sent to your customers. We use AI providers to power these features and do not use your content to train their general models.

7. Ending the service

You can delete your workspace at any time; deleting it removes its data from the platform. We can terminate accounts for breach of these terms or non-payment, with reasonable notice where practical. Before a deletion becomes permanent, we will give you a window to export your data.

8. Liability

To the maximum extent permitted by law, Cajobo's total liability for any claim relating to the service is limited to the amount you paid us in the 12 months before the claim. We are not liable for indirect or consequential damages, lost profits or lost data. Nothing here limits liability that cannot legally be limited.

9. Changes to these terms

We may update these terms as the product evolves. For material changes, we will notify account holders by email at least 14 days before they take effect. Continuing to use Cajobo after that means you accept the new terms.

10. Contact

Questions about these terms: hi@cajobo.com.