Privacy Policy

Cajobo is a customer support and feedback platform built by CopyPasteLab. This policy explains what personal data we collect, why we collect it and what happens to it - whether you are browsing cajobo.com, using the Cajobo platform as a customer, or chatting with a team that uses the Cajobo widget.

Questions about anything below? Email us at hi@cajobo.com.

1. Who we are

Cajobo ("we", "us") is the data controller for the data collected through cajobo.com and the Cajobo platform. If you use Cajobo as an end user - for example, you chat with a company that runs the Cajobo widget on their site - that company is the controller of your conversation data and we act as the processor. In that case, their privacy policy applies to how they use your data; this one covers how we store and process it on their behalf.

2. What we collect

• Account data. When you create a Cajobo account: your name, email address, password (hashed), workspace name and profile details you add, such as an avatar or display name.
• Usage data. Pages you visit, features you use, device and browser type, and approximate location derived from your IP address. We use analytics to understand how the product is used.
• Support and feedback data. Messages you send us, feedback you post on boards, and chat conversations you have with us through our own widget.
• Widget data. If you chat with a company using the Cajobo widget: your name, email address (if you provide them), your messages and the conversation history. This data belongs to that company's workspace.
• Billing data. If you subscribe to a paid plan, payment details are handled by our payment provider; we never store full card numbers.

3. Why we use it

• To provide the service: run your workspace, deliver chats, boards, roadmaps and changelogs, and send transactional emails such as invitations, notifications and password resets.
• To keep the platform secure: authenticate users, prevent abuse and investigate incidents.
• To improve Cajobo: understand usage patterns and fix problems.
• To communicate: respond to your messages and, where you have opted in, send product updates. You can opt out of non-essential email at any time via the unsubscribe link or by emailing hi@cajobo.com.

4. Cookies and analytics

We use a small set of cookies and similar technologies: strictly necessary cookies to keep you signed in, and privacy-friendly analytics to count visits and feature usage. We do not run third-party advertising trackers on cajobo.com. You can block cookies in your browser; the site will still work, though signing in will not.

5. Sharing

We only share personal data with parties that help us run Cajobo: infrastructure and hosting providers, our email delivery provider, our payment provider, and AI model providers that power the support agent (your content is only sent to them to answer your requests). We never sell personal data. We may disclose data if legally required, and we will notify you unless the law forbids it.

6. How long we keep it

We keep account data for as long as your workspace is active. When a workspace is deleted, its content - including conversations, boards and widget chats - is removed. We may keep minimal records (such as invoices) for as long as tax law requires, and back-ups for a limited period before they are permanently overwritten.

7. Your rights

You can request access to your data, a correction, deletion, or a copy in a portable format, and you can object to or restrict certain processing. If you are in the EU/EEA, you also have the right to lodge a complaint with your national data protection authority. To exercise any of these rights, email hi@cajobo.com and we will respond within a reasonable timeframe.

8. Security

We protect data with encryption in transit and at rest, access controls and separate database-level permissions per customer. No system is perfectly secure, but we design Cajobo so that a breach of one customer's data cannot expose another's, and we will inform affected users and authorities promptly if something goes wrong.

9. Changes

If we change this policy in a meaningful way, we will announce it in the app and by email to account holders before it takes effect. The date at the top always shows the current version.

10. Contact

Privacy questions, data requests or anything else: hi@cajobo.com. We read everything.