Stories & updates.
Product news, support tips and what we are building next.
How to Choose a Live Chat Widget for a Small Business Website
A practical guide to selecting and running a live chat widget that gives small teams faster customer conversations without creating another hard-to-manage inbox.
How to Use a Public Product Roadmap to Turn Customer Feedback Into Better Product Decisions
A practical workflow for turning scattered customer feedback into a public product roadmap that guides SaaS planning and keeps customers informed.
How Shared Inbox Software Improves Customer Support Response Times
A shared inbox gives small support teams one place to assign customer conversations, see ownership, and keep replies consistent across every channel.
Best Customer Support Tools for Startups: Features to Compare
A practical framework for startup teams comparing customer support tools, including live chat, shared inboxes, help centers, feedback, pricing, and integrations.
How to Create a Knowledge Base That Reduces Customer Support Tickets
A practical, step-by-step method for building a knowledge base that gives customers clear answers and reduces repeat support requests.
Live Chat vs Help Desk: Which Support Model Fits?
Live chat and help desks solve different support jobs. Learn when to use each model, where knowledge bases and shared inboxes fit, and how Cajobo connects chat, self-service, and feedback.
How to Measure Customer Satisfaction With One-Tap Feedback
A practical workflow for measuring customer satisfaction with short, well-timed emoji feedback and turning every response into an action.
Customer Feedback Widgets: How to Collect Useful Feedback on Your Website
An embedded customer feedback widget can capture useful reactions at the moment a visitor encounters friction. Learn where to place it, what to ask, and how Cajobo keeps feedback connected to support work.
Knowledge Base Software for SaaS: What to Include and How to Structure It
A practical structure for SaaS knowledge bases, from getting-started articles to troubleshooting, account guidance, and feedback-driven improvements.